Privacy Policy

AJ Smart Tech Solutions (Canada)

AJ Smart Tech Solutions (“AJ Smart Tech Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request services, or otherwise interact with us online.

This policy is intended to support Canadian privacy expectations and is designed with the Personal Information Protection and Electronic Documents Act (PIPEDA) principles in mind (and, where applicable, substantially similar provincial privacy laws).

Scope

This Privacy Policy applies to:

  • Visitors to our website
  • People who contact us through forms, email, or phone
  • Prospective clients requesting quotes or consultations
  • Clients receiving services (to the extent personal information is handled during service delivery)

This policy does not cover third-party websites or services linked from our site (see “Third-Party Services and Links”).

What Personal Information We Collect

“Personal information” generally means information about an identifiable individual. The personal information we collect depends on how you interact with us, and may include:

Information you provide directly:

  • Name, company name, job title
  • Email address, phone number
  • City/province and service region
  • Information you enter in our contact forms (messages, service needs, scheduling preferences)
  • Billing or business contact details (if you become a client)
  • Any details you provide during consultations (technology environment, requirements, timelines)

Information collected automatically (website usage)

  • IP address and general location (city/province level)
  • Device and browser information
  • Pages visited, time spent, referral sources
  • Interaction data (clicks, form completion events)

Information related to service delivery (if you are a client)

Depending on the services you request, we may handle limited personal information such as:

  • User account identifiers (business email, username)
  • Support ticket history and communications
  • Device identifiers and system logs relevant to troubleshooting
  • Access permissions and administrative settings required to perform requested work

We aim to collect only what is necessary for the purposes described below.

How We Use Personal Information

We use personal information for purposes such as:

  • Responding to inquiries and providing consultations
  • Preparing quotes, proposals, and service agreements
  • Delivering IT services (managed IT, cybersecurity support, cloud/Microsoft 365 support, backup and disaster recovery, IT consulting/projects)
  • Scheduling appointments and communicating about support requests
  • Improving our website, services, and customer experience
  • Maintaining security, preventing fraud, and protecting our systems
  • Complying with legal and regulatory obligations

We do not sell personal information.

Consent

We obtain consent when required by applicable privacy laws. Consent may be express (for example, when you submit a form) or implied (for example, when you provide contact details in a business context and request a response). You can withdraw consent at any time, subject to legal and contractual restrictions, by contacting us at info@ajsmarttechsolutions.com.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable core website functionality
  • Understand how visitors use the site (analytics)
  • Improve performance and user experience

You can control cookies through your browser settings and, where available, our cookie preferences tool. Disabling cookies may impact some site features. If we use marketing/advertising cookies, we will provide choices and information consistent with Canadian privacy expectations for transparency and consent.

Sharing and Disclosure of Personal Information

We may share personal information in limited circumstances, including:

Service providers and vendors

We may use trusted third-party service providers to operate our website and deliver services (such as hosting, analytics, email, customer relationship management tools, security services, and payment processing). These vendors may process information on our behalf under contractual obligations to protect it and use it only for authorized purposes.

Legal and compliance reasons

We may disclose information where required or permitted by law, such as:

  • To respond to lawful requests from authorities
  • To enforce agreements or protect our rights and safety
  • To investigate or prevent fraud or security incidents

Business transfers

If we undergo a business transaction (such as a merger, acquisition, or sale of assets), information may be transferred as part of that transaction, subject to appropriate safeguards.

International and Cross-Border Processing

Some of our service providers may store or process information outside Canada (for example, in the United States or other jurisdictions). When information is processed outside Canada, it may be subject to the laws of those jurisdictions. We take steps to ensure appropriate protections are in place through contracts, vendor due diligence, and security measures.

Safeguards and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Safeguards may include:

  • Access controls and least-privilege principles
  • Security monitoring and endpoint protection practices
  • Staff training and confidentiality practices
  • Vendor reviews and contractual protections

No security method is perfect. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including legal, accounting, and operational requirements. Retention periods depend on the type of information and the context in which it was collected. When information is no longer needed, we securely delete or anonymize it where appropriate.

Access and Correction

You may request access to the personal information we hold about you, and ask us to correct inaccuracies. Requests can be sent to info@ajsmarttechsolutions.com. We may need to verify your identity before responding. In some cases, legal exceptions may apply.

Marketing Communications

If you opt in to receive marketing messages from us, you can unsubscribe at any time by using the unsubscribe link (if provided) or by emailing info@ajsmarttechsolutions.com. We may still send non-marketing communications that are necessary for service delivery, security, or transactional reasons.

Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.

Third-Party Services and Links

Our website may include links to third-party sites or services. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may be highlighted on our website.

Contact Us About Privacy

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, contact:

Phone Number

Location